Returns & Refunds
We want you to have a smooth experience when shopping with Dentico.
If there is an issue with your order, contact our support team as soon as possible after receiving it.
Damaged, Incorrect or Missing Items
If an item arrives damaged, incorrect, or missing, please retain the original packaging and contact us with:
Your order number
A description of the issue
Clear photos or video where appropriate
This information helps our team review the case efficiently.
Return Eligibility
For hygiene and safety reasons, certain opened, used, or unsealed oral-care products may not be eligible for return unless they are defective or otherwise covered by applicable consumer-protection requirements.
Products submitted for a return may need to be unused, unopened, and in their original packaging.
Change of Mind
Eligibility for change-of-mind returns depends on the condition and type of product and any applicable store policy.
Shipping or handling costs associated with a non-defective return may not be refundable where permitted by law.
Refunds
Approved refunds are processed using an appropriate available method.
The time required for the refunded amount to appear can vary depending on the payment provider or financial institution.
Important
Do not send products back without first contacting Dentico support and receiving return instructions.